Sprint VRS
Sprint Video Relay Service (VRS) enables a user who uses sign language to communicate via videoconferencing with a certified Video Interpreter (VI) through the Internet. The VI then voices/relays the signed conversation over the phone – in real time – to the hearing caller (standard telephone users). By using sign language over the full motion video, this allows the sign language user their natural language to convey facial expression and cues to ensure that nothing gets lost in the translation.
Is the conversation I share through Sprint VRS confidential?
Yes, interpreters have been trained to abide by the RID/NAD Code of Ethics and the FCC's regulations regarding consumer rights to privacy and confidentiality. Interpreters are monitored for compliance toward Sprint’s policy of confidentiality.
Are the interpreters qualified and certified?
Yes, we have professionally trained interpreters certified by the Registry of Interpreters for the Deaf (RID) CI/CT or CSC and/or the National Association of the Deaf (NAD) Level IV or V for English/ASL calls.
How can I provide special instructions to the VI?
If you have a specific request, notify the video interpreter (VI) of your specific request before placing your call – type in the field or sign your instructions.
Spanish Translation: En Español
Sign language to Spanish is now available for sign language users to communicate with hearing users (telephone standard user) that speak Spanish. Video Interpreters will translate sign language to Spanish, and Spanish to sign language (Spanish sign language to Spanish is currently not available.)
To use Video Relay Service with Spanish:
- Videophone users: espanol.sprintvrs.tv
- Web camera users go to www.sprintvrs.com to access Sprint VRS using a web camera
- Hearing users: dial 877-709-5776 and press two for Spanish
To use Voice Carry Over (VCO) call:
Video Relay Service (VRS) with Voice Carry Over (VCO) allows a deaf or hard-of-hearing user, who prefers to voice for themselves, to speak directly to their called party while a video interpreter signs what the hearing person is saying.
Notify the Video Interpreter that you want to use VCO and provide your phone number to the Video Interpreter. The Video Interpreter will /connect you to the person you want to speak to directly. The person you called will be able to hear your voice. The Video Interpreter will interpret/sign what the hearing person says.
Note: You no longer need to provide the VI with your second line voice directly to your caller using Sprint VRS software.
Videophone user: vco.sprintvrs.tv
Important: VCO users will benefit from this new enhancement by registering or updating their VRS profile by logging in at http://www.sprintvrs.com/accounts/login. By updating their user profile, the Video Interpreter will have the information to expedite the call.